Our Story

25 Years of Exceptional Care

What started as a single pressing station has grown into Greenwich's most trusted name in garment care. Our commitment has never wavered.

The pristine interior of the Prestige Garment Care facility

Est. 2001

Built on a Simple Promise

Prestige Garment Care was founded in 2001 by Robert and Elena Harwood with a straightforward idea: treat every garment as if it were irreplaceable. Robert, a third-generation tailor trained in Milan, and Elena, a textile chemist, combined their expertise to create something different.

They started with a 600-square-foot shop on Mason Street. Word spread quickly. Customers noticed that their clothes came back not just clean, but noticeably better. Stains other cleaners had given up on were gone. Suits hung differently. Shirts felt crisper without being stiff.

Twenty-five years later, Prestige serves over 3,000 families across Fairfield County. The shop has grown, the equipment has advanced, but the founding principle remains the same: every garment deserves individual attention.

Our Values

What Guides Every Decision

These are not slogans on a wall. They are the standards our team holds each other to, every day.

Precision

We inspect every garment before and after cleaning. Buttons, seams, stains, fabric condition. Nothing leaves our facility without a final quality check.

Sustainability

Our GreenEarth cleaning system eliminates toxic solvents. We use biodegradable packaging, energy-efficient equipment, and recycled hangers wherever possible.

Trust

Your garments are fully insured from the moment we pick them up. We document every item, track every order, and guarantee satisfaction on every piece.

Our Team

The Hands Behind the Work

Our team combines decades of experience in tailoring, textile science, and customer service. Every member is trained to our exacting standards.

Robert Harwood

Master Tailor & Co-Founder

Trained in Milan with 35 years of tailoring experience. Robert oversees all alterations and structural work, from bespoke suits to delicate bridal gowns.

Elena Harwood

Cleaning Specialist & Co-Founder

A textile chemist by training, Elena developed our cleaning protocols. She personally handles all specialty items including wedding dresses and vintage garments.

Margaret Chen

Customer Service Manager

Margaret runs our front desk, coordinates pickup and delivery routes, and ensures every customer interaction meets the Prestige standard. She has been with us for 12 years.

Our Process

Four Steps to Perfection

Every garment follows the same meticulous journey through our facility, from the moment it arrives to the moment it is returned to you.

Intake & Inspection

Each garment is logged, photographed, and inspected for existing stains, damage, or special care needs.

Pre-Treatment

Stains are identified by type and treated individually with targeted solutions before the main cleaning cycle.

Clean & Press

Garments are cleaned using the appropriate method for their fabric, then hand-pressed on specialized equipment.

Final Quality Check

Every piece is reviewed under proper lighting, packaged in protective covering, and prepared for pickup or delivery.

Get Started

Experience the Prestige Difference

Schedule your first free pickup and see why Greenwich trusts us with their finest garments.

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